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HR 101
Customer Service ExcellenceProgram Description
Equip your HR Team with the essential skills and knowledge to excel in their roles. Through a blend of workshops, coaching sessions, and practical activities, you’ll gain a deeper understanding of HR’s strategic role, mastering talent management processes, and creating a personalized learning roadmap for future success.
Program Objectives
By the end of the program, the participants will be able to:
- Gain insight into HR’s strategic role in talent management and how to align HR activities with organizational goals.
- Learn effective methods for competency-based recruitment, performance management, and leadership development.
- Through a needs analysis and competency mapping, you’ll build a customized learning plan to address your specific areas for growth.