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HR 101

Customer Service Excellence

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Program Description

Equip your HR Team with the essential skills and knowledge to excel in their roles. Through a blend of workshops, coaching sessions, and practical activities, you’ll gain a deeper understanding of HR’s strategic role, mastering talent management processes, and creating a personalized learning roadmap for future success.

Program Objectives

By the end of the program, the participants will be able to:

  • Gain insight into HR’s strategic role in talent management and how to align HR activities with organizational goals.
  • Learn effective methods for competency-based recruitment, performance management, and leadership development.
  • Through a needs analysis and competency mapping, you’ll build a customized learning plan to address your specific areas for growth.